AT&T Local Services

Select a feature below for usage instructions

Forward Your Calls

Call Forwarding - All Calls

72# to answer your calls on your wireless or another phone

• Once on, it stays active until you turn it off
• Calls are forwarded until you're ready to take them on your regular phone
• Make outgoing calls as you normally do even when incoming calls are forwarded

If you want to:	Do this:
Turn on Call Forwarding	Press 72#, then after the dial tone, dial the forward-to number. If the phone is answered, Call Forwarding is on. (If the phone isn't answered immediately, go through the steps again and when you hear short tones, Call Forwarding is on).
Turn off Call Forwarding	Press 73# (at dial tone). When you hear short tones, Call Forwarding is off.

Hints:

• On a rotary or dial pulse telephone, omit #.
• If calls are forwarded to a number outside your local calling area, usage or long distance charges may apply to your account, not your caller's.
• If calls are forwarded to a number with AT&T Voice Mail, you may need to change your greeting.

Did you know?
You may hear a short ring alerting you that a call has been forwarded. You will not be able to answer it, as it has been forwarded to the number you have designated.

Call Forwarding Busy Line

Provide callers with a live person or your voice mail message instead of a busy signal

• Callers automatically sent to the number you specified
• Perfect for businesses with multiple employees answering the phone
• Never miss an important call again
• Customer Control of Call Forwarding Busy Line
• Activate and disable your Call Forwarding Busy Line feature
• Choose when your callers will be sent to a specified number
• Works in tandem with Call Forwarding Busy Line (see above)
• Give your business the flexibility of routing calls when and where you want

If you want to:	Do this:
Turn on Customer Control	Press 82# at dial tone.
Turn on Customer Control during a call (available in some areas)	Click the switchhook to put your call on hold. Press 82# at dial tone. At the second dial tone, click the switchhook to reconnect to your original call.
Turn off Customer Control	Press 83# at dial tone.

Note: On a rotary or dial pulse telephone, omit #.

Call Forwarding - Don't Answer 

Send incoming calls to a different number when you're unavailable

• Choose the number of times your phone rings before a call is forwarded1
• Callers are sent to the number you specified
• Assign a co-worker to answer incoming calls when you're in a meeting

When you order this feature, just tell your AT&T Sales Associate how many times you want the phone to ring before forwarding.

Call Forwarding - Don't Answer Ring Control

Control how many times your phone will ring before calls are forwarded

• Set the number of rings from two to nine
• Callers are sent to the number you specified
• Assign a co-worker to answer incoming calls when you're in a meeting

If you want to:	Do this:
Change the number of rings	Press *47 In some areas, you will enter the number of rings that you want — any number from 2-9. In other areas, you will enter a code that represents the number of rings you want. See the table below for these codes. 2 3 4 5 6 7 8 9 12 18 24 30 36 42 48 54
	When you hear the dial tone after the short tones, hang up — the number of rings has been changed.

Hint: If you subscribe to Call Waiting, changing the number of rings also changes the length of time before a call is forwarded. Your caller may hear an extra ring due to connection timing.

Remote Access to Call Forwarding

Redirect business calls from a remote location

• Once on, it stays active until you turn it off
• Calls are forwarded until you're ready to take them on your regular phone
• Make outgoing calls as you normally do even when incoming calls are forwarded

Quick-Start Directions Forward your calls from any touch-tone telephone.

1. Dial your special access number — refer to your order confirmation letter for number.
2. Dial your 7- or 10-digit telephone number.
3. Dial your PIN followed by # — refer to your order confirmation letter for PIN.
4. Press 7 2 #. (In some areas, you will be prompted to press 1 to confirm1).
5. Dial the 'forward-to' number, including 1 + area code if needed, followed by #.
6. Follow the voice instructions to confirm or change the forward-to number.

¹In some areas, you will not be prompted to press 1 to confirm. In these areas, if the party to whom you're forwarding your calls answers the call, your calls are forwarded. If the call is not answered, you will need to repeat steps 1-6. When you repeat the steps and hear confirming tones, your calls have been forwarded.

If you want to:	Do this:
Turn off Call Fowarding remotely	Dial your special access number — refer to your order confirmation letter for number. Dial your 7- or 10-digit telephone number. Dial your PIN followed by # — refer to your order confirmation letter for PIN. Press 7 3 #. (In some areas, you're required to press 1 to confirm).
Forward calls from your own phone	Press 7 2 #, then after the second dial tone, dial the forward-to number. If the phone is answered, Call Forwarding is on. (If the phone isn't answered, go through the steps again and when you hear short tones, Call Forwarding is on.)
Turn off Call Forwarding from your own phone	Press 7 3 #. When you hear short tones, Call Forwarding is cancelled.

Hints:

• If you forget or lose your PIN, call the AT&T Service Center. For your protection, the new PIN will be mailed to you.
• To change calls from one forward-to number to another, first cancel Call Forwarding. Then forward calls to new destination.
• If you make an error when you're using Remote Access, you may be disconnected. Simply hang up, call back, and try again.

Note: If a call is forwarded to a number outside your local calling area, usage or long-distance charges may apply to your account, not your caller's account.

Screen Your Calls

Call Block

*60 to avoid unwanted calls from nagging or harassing callers

• Block calls from up to six specific numbers
• When blocked callers try to connect, your phone won't ring
• Caller hears message notifying them that their number has been blocked

If you want to:	Do this:
Turn on Call Block	Press * 6 0, then follow the voice instructions. (In some areas, you must then press 3 to turn your service on).
Add a number to Call Block list	1. Press # 6 0, then press #. 2. Dial the number you want to add, then press #.
Add last number that called to your list	Press #, then press 0 1 #.
Review your list	Press 1.
Remove a number right after hearing it (while reviewing your list)	Press 0 7.
Review instructions	Press 0.
Remove a number from the list	Press *, dial the number you want to remove, then press *.
Remove all the numbers from the list	Press 0 8.
Remove all private numbers from the list	Press 0 9.
Turn off Call Block	Press * 8 0. (In some areas, you must press 3 to turn your service off.)

Hints:

• Callers with numbers you've listed will be notified their calls have been rejected, but you won't even hear the phone ring when they call.
• Unknown callers and out-of-area calls can't be added to the Call Block list.
• If a number on your Call Block list is also on your Call Selector or Preferred Call Forwarding list, Call Block takes precedence.
• If a number on your Call Block list is not the main number for a caller's RingMaster service, calls from that number will not be blocked.
• Call Block will not block calls from wireless telephones, most coin telephones, or operator-assisted calls, and may not work if the incoming call is from a telephone number in a multi-line hunt group.

Save Time

Voice Messaging Service (Voice Mail)

Comverse Platforms
Note: This platform is more prevalent in AL, GA, LA, NC and SC

Lucent Platform
Note: This prevalent is more prevalent in FL, KY, MS and TN

Speed Calling 30

Assign a convenient 2-digit code for up to 30 numbers

• Save time — just dial your stored numbers using an easy-to-remember 2-digit code
• Store up to 30 telephone numbers
• Program your primary contacts such as your top clients and vendors

If you want to:	Do this:
Record/change your speed calling numbers	Press 7 5 #. After the second dial tone, dial a speed calling code (20-49). Dial a phone number to designate for that particular code. Include 1+ area code (if necessary). The number is stored when you hear short tones. (If you don't get confirming tones, go through the steps again and when you hear the short tines, the code has been assigned).
Speed dial a call	At the dial tone, press the two-digit speed calling code followed by #.

Hints:

On a rotary or dial pulse telephone, omit #.

Three-Way Calling with Transfer

Transfer an incoming call to another line, or add another person to a call in progress

If you want to:	Do this:
Transfer an incoming call to another line	With the original call on the line, click the switchhook and listen for short tones. At the dial tone, dial the "transfer-to" number. To transfer the call without announcing the transfer, hang up before the other phone is answered. To talk to the other person before completing the transfer, stay on the line, announce the transfer, then hang up. If the number is busy or there is no answer, click the switchhook twice to reconnect to the original call.
Initiate Three-Way Calling	Press your flash key or your phone's switchhook to place your first call on hold. At the dial tone, dial the second person (you may talk privately with the second person while original call is on hold). If you get a busy signal or no answer on your second call, just click the flash key or switchhook twice to continue your original call.
Connect all three lines	Press your flash key or your phone's switchhook again.
End a Three-Way Call	To drop one party, just press the switchhook on your phone once. Or, anyone on the call can simply hang up, leaving the other two connected.

Hints:

• If calls are not local, long distance or expanded local calling rates may apply for Three-Way Calling feature.
• If you hang up and the other two parties continue to speak, you will incur any long distance charges. These charges stop once the remaining parties disconnect.

Avoid Missing Important Calls

Call Return - *69

*69 to find out who last called you.

• Stores the number of the last person who called
• Automatically dials the number for you
• Identifies callers who do not leave a message

If you want to:	Do this:
Use Call Return	Press *69. (The phone number, date, and time of the last incoming call are announced).
Return the call	Press 1 (or hang up if you do not want to return the call).
Turn off Call Return	Press *89. After the announcement, hang up.

Hints:

• If the other phone is busy, you'll hear an announcement. Call Return tries the number for up to 30 minutes, and you're still able to make and receive other calls. When your call is ready, you'll receive a special short-short-long ring on your line. Just answer your phone, and the other phone rings to complete your call.
• A Call Return request can be initiated for more than one telephone number at the same time.

Did you know?
Call Return will not return calls that are marked private. You'll get a fast busy signal or an announcement if Call Return can't return a call for any reason. And, if calls are returned to a number outside your local calling area, usage or long distance charges may apply to your account.

Call Waiting

Find out when an important business call comes in when you're already on the line

• A short tone announces new call
• Put current call on hold, end your original call, or simply ignore the waiting call
• In some areas, your phone rings if you disconnect while someone is on hold

If you want to:	Do this:
End original call, and answer waiting call	Hang up — when the phone rings, answer the new call.
Place original call on hole, answer waiting call	Press your flash key or your phone's switchhook. Repeat to swap calls again. Both calls remain private.
Turn off Call Waiting prior to making call (available in some areas)	Press * 7 0 after dial tone. After second dial tone, dial your call. (Call Waiting is automatically turned back on once you hang up).
Turn off Call Waiting during a call (available in some areas)	Press your flash key or your phone's switchhook. After dial tone, press * 7 0. Press your flash key or your phone's switchhook to reconnect to original call. (Call Waiting is automatically turned back on after you hang up).

Hints:

• In certain areas, if you hang up while someone is on hold, your phone rings. Pick up the phone to end that call.
• Call Waiting may not be compatible with all telephones.
• You can't turn off Call Waiting while on one call and another call is waiting.